Question 1

How far in advance should I book my move?

Accepted Answer

We recommend booking at least 2–4 weeks in advance, especially during peak moving season (May–September) and around the end of the month. However, we do our best to accommodate last-minute moves — give us a call and we'll see what we can do.

Question 2

Do you provide free estimates?

Accepted Answer

Yes! We offer free, no-obligation quotes. We can provide an estimate over the phone or schedule an in-home walkthrough for larger moves to give you the most accurate pricing.

Question 3

What areas do you serve?

Accepted Answer

Mass Movers serves Lansing, MI and all communities within a 75-mile radius, including Grand Rapids, Ann Arbor, Flint, Kalamazoo, Jackson, and many more. We also handle long distance moves anywhere in the contiguous United States — as long as the move starts or ends in Michigan. Visit our Service Area page for the full list of local cities.

Question 4

How is the cost of my move calculated?

Accepted Answer

Moving costs are typically based on the number of movers needed, the time required, the distance of the move, and any specialty items (pianos, safes, antiques). We'll give you a clear breakdown before your move day.

Question 5

Are there any hidden fees I should know about?

Accepted Answer

No hidden fees. We're upfront about all costs. Additional charges may apply for long carry distances, flights of stairs, or specialty item handling — we'll always discuss these with you in advance.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, check, and all major credit/debit cards. Payment is typically collected upon completion of your move.

Question 7

Do I need to tip my movers?

Accepted Answer

Tips are never required but always appreciated. If your crew did a great job, a tip of 5–10% of the total move cost is a common way to show your gratitude.

Question 8

Do you offer packing services?

Accepted Answer

Yes! We offer full-service packing, partial packing, and unpacking services. Our team uses professional-grade materials to ensure your belongings are protected during transit.

Question 9

Should I pack my own boxes before moving day?

Accepted Answer

We strongly encourage you to pack your own boxes before moving day — it's one of the best ways to save money on your move. The less time our crew spends packing, the lower your bill. Just make sure boxes are sealed, labeled, and not overpacked so they're safe to carry. Important or irreplaceable items — documents, jewelry, medications, sentimental valuables — should always be packed and transported by you personally before we arrive. If you'd rather leave the packing to us, we offer full packing services as well.

Question 10

Do you supply packing materials?

Accepted Answer

Yes, we can supply boxes, bubble wrap, packing paper, tape, and wardrobe boxes. Let us know when you book and we'll bring everything you need.

Question 11

What should I do to prepare for moving day?

Accepted Answer

Disassemble large furniture if possible, clear pathways through your home, set aside items you'll need immediately (medications, chargers, essentials), and make sure parking is available near both locations for our truck.

Question 12

Will the movers disassemble and reassemble furniture?

Accepted Answer

Yes, our team can disassemble and reassemble standard furniture like bed frames, desks, and shelving units. Let us know in advance if you have complex or specialty pieces.

Question 13

What items can't you move?

Accepted Answer

For safety and liability reasons, we cannot transport hazardous materials (propane tanks, paint, chemicals), perishable food, plants, or pets. We also recommend personally transporting irreplaceable items like jewelry, important documents, and family heirlooms.

Question 14

What if something gets damaged during the move?

Accepted Answer

We take great care with every item we handle. In the unlikely event of damage, we are fully licensed and insured. Contact us right away and we'll work with you to resolve the issue promptly.

Question 15

Can you move a piano or other heavy specialty items?

Accepted Answer

Absolutely. We have experience moving pianos, gun safes, pool tables, and other heavy or oversized items. These may require additional equipment or crew members — just let us know when booking.

Question 16

Do you offer storage solutions?

Accepted Answer

Yes, we can arrange short-term and long-term storage if you need a place to keep your belongings between moves. Ask us about availability and pricing when you call.

Question 17

Do you handle long-distance moves?

Accepted Answer

We specialize in local and long distance moves. Our local service area covers a 75-mile radius from Lansing, MI. For long distance moves, we serve anywhere in the contiguous United States as long as the move starts or ends in Michigan — give us a call and we'd love to help.

Frequently Asked Questions

Getting Started

Pricing & Payment

Packing & Supplies

On Moving Day

Specialty & Storage

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